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smart ivr

What is an IVR? How does it work?

IVR stands for Interactive Voice Response. This basically is a technology that enables to have a conversation or interaction between a computer and a human. For example, when a person calls, the IVR (pre-recorded) greets the caller with a welcome message. The caller is then required to choose from a predefined set of options such as press 1 for business, press 2 for sales, press 3 for support and so on. After the choice is made by the said caller, the call is routed to the chosen department/agent. If none of your agents answers the call, it automatically gets sent to a voice mail and can be then reviewed upon for action.

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1

Pick a number

Having your own number is one of the benefits of getting your Number Wale business phone number which could either be a toll-free or virtual number. You also get access to a web account that makes it easy for you to monitor your business calls, get user and department wise details, analyse call data and reports. You can also add contacts and users and define a role for each user, making it a seamless process to begin with.

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2

Design your custom IVR

Like customization or have a likeness towards a favourite digit? Get it customized through professional IVR for your Number Wale business phone number. The IVR routes all the calls to their respective department/agent. If no user answers the call, the call gets transferred to a voicemail for further review. Map all your departments and users. You can also create and design a location-based, contact-based or time-based IVR for your business, depending on your requirement and business.

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3

Add departments and agents

To make the entire telecommunication process efficient, every different department can be categorized in your professional IVR such as business, sales, support to name a few. It is easier to assign users to each department and define a role for each such as super admin, the moderator or basic. Also, create extension numbers for each user for direct contact.

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4

Publish the number

Get your Number Wale phone number published on online and offline forums to popularise it. Such forums include your website, advertisements, business cards and social media. Increase brand recognition through your centralised phone number.

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5

View and subscribe for call reports

Subscribe to your Number Wale for call reports. These reports help you understand the interaction journey better and make amends wherever required. This helps to set up an organized way of telecommunication within your organization.

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6

Remarket the callers

Looking for a way to reconnect with your callers? It is easier to reach back to your callers through SMS and Facebook Remarketing. Select subscription lists to reconnect with your callers via customized campaigns based on their call attributes and affinities. Also, subscribe for call reports to analyse the RoI of your marketing campaigns.

IVR Plans

START UP
INR 600 / Month
  • 200 free minutes
  • 4 Users
  • 2 Departments
  • SMS alert (As per SMS tariff)*
  • Multi level IVR
  • Call Recording
  • Setup Charge (As per requirement)*
  • Premium IVR Recording (Chargeable)*
  • Time based routing
START UP PLUS
INR 1500 / Month
  • 1200 free minutes
  • 8 Users
  • 4 Departments
  • SMS alert (As per SMS tariff)*
  • Multi level IVR
  • Call Recording
  • Setup Charge (As per requirement)*
  • Premium IVR Recording (Chargeable)*
  • Time based routing
STANDARD
INR 3000 / Month
  • 3100 free minutes
  • 12 Users
  • 6 Departments
  • SMS alert (As per SMS tariff)*
  • Multi level IVR
  • Call Recording
  • Setup Charge (As per requirement)*
  • Premium IVR Recording (Chargeable)*
  • Time based routing
MOST POPULAR
INR 5000 / Month
  • 6000 free minutes
  • Unlimited users Users
  • 9 Departments
  • SMS alert (As per SMS tariff)*
  • Multi level IVR
  • Call Recording
  • Setup Charge (As per requirement)*
  • Premium IVR Recording (Chargeable)*
  • Time based routing



Note: Plan charges exclusive of taxes and payable annually